WARRANTY policy:
INTRODUCTION:
Vehicle repairs/service with us are stipulated on our invoices and are warranted against defects arising from faulty workmanship or parts for a period of 6 Months or 10 000km, whichever occurs first.
This Warranty is in accordance with the Consumer Protection Act.
In the event of a claim, please read the Terms of Warranty below carefully to ensure the claim is handled correctly to benefit from the Warranty. No claim will be attended to without an Invoice on our system or if the warranty expired by time or mileage.
Wonderboom Car Service Vehicle repair Warranty Policy and Terms & Conditions
We at Wonderboom Car Service are committed to providing quality service and repairs.
Once the car has been serviced and/or repaired, the vehicle undergoes a quality control procedure where the vehicle is tested & checked to ensure safe, reliable, and effective workmanship was carried out by our technician(s).
As with any large, complex mechanical product, faults may occur which are not picked up during the test drive/inspection and therefore may only become apparent once the vehicle has left our premises.
Should one believe there is a fault with their vehicle, please ensure the vehicle is returned to our workshop at 74 Braam Pretorius St, Wonderboom, Pretoria, 0182. This Warranty covers any workmanship or defective parts supplied by us but are subject and limited to the vehicle being returned to our workshop for us to repair it. One is unable to make a claim against Wonderboom Car Service if the car has been assessed or serviced by another workshop other than the Wonderboom Car Service workshop where the vehicle was originally serviced.
If a dispute arises regarding the service/Warranty, Wonderboom Car Service will make use of an independent party such as the OMI, or a short term insurance assessor. A report will be generated by the independent party to determine whether the claim is valid. If the report finds the defect arose from faulty workmanship or parts, it will be rectified by Wonderboom Car Service. If the report determines the defect was due to inherent defects within the vehicle, normal wear and tear, or improper handling of the vehicle, the Vendor will not be held liable.
It is important to note that “faulty/defective workmanship or parts” refer to any issue that arises due to an error made by our technician(s) or faulty parts supplied by us during the repair/service process.
To submit a claim under this Warranty, please contact us via email office@wcarservice.co.za or phone us at 012 567 1653. You will be required to provide us with the Invoice number, the date of service, and the nature of the problem.
The Warranty does NOT cover the following:
Costs relating to the fault such as towing fees, hotel charges, loss of personal effects and income, car hire, or petrol.
Parts which have been purchased by the client and brought to Wonderboom Car Service to replace.
Second-hand parts.
Electrical parts as per our supplier’s terms & conditions.
Air conditioning gas/services.
Failure due to accident damage/customer abuse.
Any vehicle handling/driving abuse, including but not limited to racing, overloading, or improper use of the vehicle.
Any damage resulting from any items reported on the invoice.
Any damage resulting from driving the vehicle too far whilst ignoring warning light(s)/the heat gauge/warning.
Any other items stipulated for whatever reason.
Please note that “customer abuse” refers to any deliberate or negligent action taken by the vehicle owner that leads to damage to the vehicle. “Excessive or abnormal use” refers to using the vehicle in a way that is not consistent with the manufacturer’s specifications or intended purpose.
In the event that you might suspect that something is wrong with your vehicle, do not drive/idle/start your vehicle at all. Call us directly, and we will advise you on what to do.